Refund & Cancellation Policy

This policy applies to home page sponsor slots bought on piknova.com. A slot is a one-time payment for a digital ad placement: your logo, name, one short line and one link, shown on the Piknova home page for 30 days.

• It is not a subscription. Nothing renews, and you are never charged again unless you buy another slot.
• The price is shown at checkout before you pay. It can differ by country, and the amount on your receipt is the amount we refund.
• We review every request within 24 hours of payment. Once approved, the slot goes live within a few minutes and runs for 30 days.

Changed your mind? Ask within 7 days of the payment date and we refund the full amount, whether or not your slot has gone live. The slot comes down when the refund is issued.

After 7 days the placement has been delivered, so we do not refund the rest of a run because you no longer want it. The cases in section 3 still apply for the whole run, and so does any right the law gives you (section 9).

• We turn your request down. If your slot does not pass review (we decline adult content, gambling, malware and claims a product cannot back up), we refund the full amount.
• We cannot deliver it. If your slot does not go live as described, we refund the full amount.
• It stops showing because of us. If a fault on our side takes your slot off the home page, we fix it and add the missing days to your run. If we cannot, we refund the days you lost.

A slot we remove because it breaks our Terms of Service, for example a link that starts serving malware, is not refunded after the 7-day window.

• Before you pay: close the checkout. Nothing is charged and nothing is kept.
• Within 7 days of paying: cancelling is a refund request, handled as in section 2.
• After 7 days: ask us and we take the slot down early. The remaining days are not refunded.

There is no recurring billing to cancel.

If something looks wrong with a charge, write to us first at support@piknova.com. We reply within 2 to 5 business days, and a refund inside the window is faster than a bank dispute. Opening a chargeback without contacting us or Dodo Payments first can delay your money, not speed it up.

This order process is conducted by our online reseller & Merchant of Record, dodopayments.com, who also handles order-related inquiries and returns.

Dodo Payments is the seller on your receipt and handles payment, tax and refunds. Their Buyer Terms and Privacy Policy apply to the payment. The charge may show on your statement under Dodo Payments or Piknova. We never see or store your card details.

Nothing in this policy takes away a right you have under the consumer law where you live. If the law gives you more than this page does, the law wins.